IT Operations

What is effective change management?

Change management is often where the rubber hits the road for CIOs and their teams. So, how well is it practiced in the real world?

Robotic process automation revisited: What’s really going on?

Making the shift to product-based IT

Many organizations are shifting from project-based IT to product-based delivery. Hereu2019s how they overcome common obstacles and drive success in concert with business stakeholders.

ITIL 4: ITSM gets agile

Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes.

The ‘future of work’ in the digital era may not be what you think

Integration with endpoint management provides asset visibility

The ‘future of work’ in the digital era may not be what you think

Despite all the banter about the u2018future of worku2019 no one is talking about what that really means. Our inability to see through our present reality has limited and tainted our discussions about how work will fundamentally transform over the ne

On technological ‘terrors’

Or fools with tools are still fools...even in 2019.

15 IT resolutions for 2019

Tech teams need to lose the grunt work, go on a dev diet, and exercise more strategic thinking.

AI’s dark secret? A desire for data without bounds

The AI revolution is hungry for personal data. The U.S. needs to pursue federal privacy legislation before machine intelligence and surveillance intersect.

9 AI project mistakes to avoid

From building isolated proofs of concept to not defining how to measure success, a wide array of gotchas can derail your AI project's prospects for delivering business value.

Report touts benefits of a ‘blockchain friendly’ New Zealand