News

Microsoft and Workday collaborate to manage agentic AI workers

With an ID from Microsoft and a records in Workday, AI agents will be able to securely interoperate with each other and with their human coworkers.

By Lynn Greiner

Sep 16, 2025 4 mins

Artificial Intelligence Microsoft Workday

Workday unveils new agents, a new cloud, and a developer platform

It’s challenging the monolithic single-vendor approach to ERP by partnering with Snowflake, Databricks, and Salesforce.

By Lynn Greiner

Sep 16, 2025 4 mins

Artificial Intelligence Cloud Computing Workday

What Oracle’s $300B OpenAI deal means for enterprise cloud strategy

Oracle has signed what may be the largest-ever cloud contract with OpenAI. How could that shake up the cloud and genAI landscape?

By Taryn Plumb

Sep 11, 2025 6 mins

Cloud Computing Generative AI Oracle

Adobe makes Agent Orchestrator and AI agents generally available

Adobe has launched AEP Agent Orchestrator and six AI agents for building, delivering, and optimizing customer experiences and marketing campaigns. Agent Composer, coming soon, will aid with customizing and configuring agents.

By Thor Olavsrud

Sep 10, 2025 4 mins

Artificial Intelligence Enterprise Applications Technology Industry

ServiceNow Zurich release introduces agentic AI to the platform

Agents at the fore to power new dev tools, security features, and autonomous workflows.

By Lynn Greiner

Sep 10, 2025 5 mins

Artificial Intelligence IT Governance ServiceNow

Salesforce Winter ’26 Release adds new features to Agentforce

New agentic AI features are the big focus in Salesforce’s latest software platform update, including help simplifying sales and IT service operations.

By Anirban Ghoshal

Sep 9, 2025 3 mins

CRM Systems Generative AI Robotic Process Automation

SAP change management still challenges enterprises

More than 80% of enterprise customers delay making changes despite business pressure according to a new survey, but many are now looking to AI for help.

By Lynn Greiner

Sep 9, 2025 4 mins

Change Management ERP Systems SAP

Swiss launch open source AI model as “ethical” alternative to big US LLMs

Open-source ‘Apertus’ LLM could appeal to enterprises struggling to meet the privacy and copyright demands of AI regulation.

By John E. Dunn

Sep 4, 2025 1 min

Artificial Intelligence Generative AI

Salesforce grows 10%, replaces 4,000 staff with AI agents

CRM giant’s Q2 revenue growth comes on the heels of CEO Marc Benioff announcing 4,000 customer service jobs have been cut in favor of AI.

By Víctor Manuel Fernández

Sep 4, 2025 3 mins

IT Jobs Salesforce.com Technology Industry

Smarsh turns to Salesforce AI agent for customer service

The AI communications data and intelligence company, which provides its own AI agents for compliance and surveillance to customers in highly regulated industries like financial services, is leveraging Salesforce Agentforce agents for a variety of tas

By Thor Olavsrud

Sep 4, 2025 5 mins

Financial Services Industry Fintech ICT Partners

Epicor adds AI agent to automate RFQs, speed supplier communications

Epicor will streamline procurement workflows using generative AI to extract pricing and lead times from emails — and will price the new service based on the value it delivers.

By Anirban Ghoshal

Sep 4, 2025 3 mins

ERP Systems Generative AI

Why are tech firms offering the feds such deep discounts?

The government's sheer size is one reason, as ServiceNow, Microsoft join Oracle in providing US GSA with sweet deal.

By Paul Barker

Sep 3, 2025 5 mins

Government IT Software Licensing Vendors and Providers

Coinbase CEO: Developers who don’t use AI will be fired

In a recent interview, Brian Armstrong relayed that software engineers have been fired at the cryptocurrency exchange for not embracing AI — and that AI now participates in decision-making processes for the business at large.

By 이지현 and CIO staff

Sep 3, 2025 6 mins

Artificial Intelligence Developer IT Leadership

SAP data sovereignty service lets customers run cloud workloads inside their data centers

SAP Sovereign Cloud On-Site “delivers the highest levels of data, operational, technical, and legal sovereignty.”

By John E. Dunn

Sep 2, 2025 1 min

Data Center ERP Systems Private Cloud

AI is taking over junior IT positions

Entry-level technology positions are among those most affected by the rise of artificial intelligence.

By Raquel C. Pico

Sep 2, 2025 3 mins

Careers

Salesforce AI Research unveils new tools for AI agents

A simulated enterprise environment, benchmark, and account data unification tool intend to help customers transform into agentic AI enterprises.

By Thor Olavsrud

Aug 27, 2025 3 mins

Artificial Intelligence Salesforce Automation Technology Industry

Salesforce: Latest news and insights

Here’s what you need to know about the cloud-based CRM vendor’s latest product and company news.

By CIO staff

Aug 27, 2025 16 mins

CRM Systems Salesforce.com Technology Industry

Neoclouds gain market traction by providing GPUs on demand

Many companies running AI workloads consider GPU-as-a-service providers to cut long wait times at hyperscalers.

By Grant Gross

Aug 20, 2025 5 mins

Artificial Intelligence Cloud Computing GPUs

Salesforce acquires Regrello to boost automation in Agentforce

The CRM software provider has been on an acquisition spree for the last four months to augment AI capabilities of its Agentforce and Data Cloud offerings.

By Anirban Ghoshal

Aug 19, 2025 2 mins

Artificial Intelligence Mergers and Acquisitions Salesforce.com

Salesforce adds new billing options to Agentforce

Seeking to lower the barrier to entry for its agentic AI suite, Salesforce adds pay-as-you-go and pre-commit payment options to Agentforce.

By Thor Olavsrud

Aug 19, 2025 2 mins

Payment Systems Salesforce.com Technology Industry

Kubernetes costs keep rising. Can AI bring relief?

Increased use and poor provisioning choices have many organizations looking to AI and other automated tools to help manage their K8s deployments and reduce TCO.

By Grant Gross

Aug 19, 2025 7 mins

Budgeting Cloud-Native Containers

OpenText replaces CEO, weighs asset sales in strategic shift

The development raises questions over possible changes to product strategy and long-term enterprise support.

By Prasanth Aby Thomas

Aug 12, 2025 4 mins

Technology Industry

Salesforce to acquire Waii to enhance SQL analytics in Agentforce

Waii’s core technology for translating natural language questions into complex, production-ready SQL queries to be integrated into Data Cloud.

By Anirban Ghoshal

Aug 11, 2025 4 mins

CRM Systems Mergers and Acquisitions Salesforce.com

Trump’s semiconductor tariffs threaten CIO budgets with up to 80% cost surge

Analysts warn of multi-phase price hikes and vendor reshuffling, forcing CIOs to prioritize US manufacturing and implement aggressive cost mitigation strategies.

By Gyana Swain

Aug 7, 2025 6 mins

Budgeting IT Strategy Technology Industry

Snowflake and Databricks vie for the heart of enterprise AI

The two companies’ data science platforms have become core components for many CIOs who are focused on leveraging organizational data to drive AI deployments, as the market for similar tools rapidly expands and evolves.

By Grant Gross

Aug 4, 2025 7 mins

Analytics Big Data Technology Industry

SAP to acquire SmartRecruiters to enhance its SuccessFactors HCM suite

A ‘timely and necessary’ acquisition, but customers should carefully watch the impact on pricing.

By Lynn Greiner

Aug 1, 2025 4 mins

Enterprise Applications Mergers and Acquisitions SAP

EU AI Act: one year on, new measures enter effect

Still only halfway through its implementation schedule, the biggest challenge for the European Artificial Intelligence Act is to remain relevant in the face of a rapidly evolving technology.

By María Ramos Domínguez

Aug 1, 2025 7 mins

Generative AI Government Regulation

Siemens builds fully automated warehouse with digital twin

Siemens has invested around four million euros in a state-of-the-art warehouse at its electric motor plant in Bad Neustadt.

By Jürgen Hill

Jul 30, 2025 3 mins

Digital Transformation Manufacturing Industry

Indian IT outsourcing layoffs put service stability on the line for CIOs

As India’s tech giants trim thousands of mid-tier jobs, CIOs must reassess delivery resilience, renegotiate contracts, and shore up in-house AI skills before costs climb and service quality dips.

By Gyana Swain

Jul 30, 2025 6 mins

IT Jobs IT Strategy Outsourcing

Welcome to the new world of risk: Microsoft cuts off services to energy company without notice

The reasons behind the move were global and complex, but for CIOs, it raises frightening new risks, where cloud or SaaS vendors can cut a company off with no warning.

By Evan Schuman

Jul 29, 2025 6 mins

Cloud Computing Microsoft Risk Management

The Premier League transforms the fan experience with AI

With help from partner Microsoft, the Premier League is leveraging AI to power fan engagement, modernize its digital infrastructure, and transform broadcast match analysis and organizational operations.

By Thor Olavsrud

Jul 28, 2025 7 mins

Analytics CIO des Jahres Digital Transformation

Microsoft Fabric to lose auto-generated semantic models

Microsoft is moving more of the data governance workload to users, but says that this will lead to greater accountability and transparency.

By Anirban Ghoshal

Jul 23, 2025 5 mins

Analytics Business Intelligence Data Warehousing

31% of employees are ‘sabotaging’ your gen AI strategy

Asked one major industry analyst: ‘Who is going to be motivated to adopt if they know the intent is to replace them?’

By Evan Schuman

Jul 21, 2025 6 mins

Artificial Intelligence IT Training Staff Management

Zoho unveils Zia LLM stack, ASR models, and Agent Studio in major AI push

The company’s full-stack AI strategy includes proprietary LLMs, speech recognition in English and Hindi, and a context-aware agent platform, marking a shift from SaaS to AI-first.

By Nidhi Singal

Jul 18, 2025 5 mins

Artificial Intelligence Enterprise Applications

EU guidelines on AI use met with massive criticism

As soon as the EU published its Code of Conduct on the use of AI as a supplement to the EU AI Act, criticism rained down from all sides — with the enforcement deadline two weeks away.

By Jürgen Hill

Jul 16, 2025 6 mins

Artificial Intelligence Government Regulation

AI drives data center boom as CIOs hit pause on net-new IT spend

Gartner predicts 2025 data center spending will continue despite pause in other areas due to political uncertainty.

By Paul Barker

Jul 15, 2025 5 mins

Budgeting IT Strategy Technology Industry

SAP seeks to cut 80% of your data management work

As SAP’s Business Data Cloud (BDC) rolls out internationally, customers can start taking advantage of SAP’s new strategy for supporting business innovation through data integration, according to the company’s data and analytics CPO.

By 이지현

Jul 15, 2025 4 mins

SAP

EU finalizes General-Purpose AI Code of Practice for enterprises

The code of practice arrives just in time to help enterprises comply with the second wave of EU AI Act rules, which will enter force on August 2.

By Peter Sayer

Jul 10, 2025 3 mins

Artificial Intelligence Generative AI Regulation

Warning to ServiceNow admins: Fix your access control lists now

Unless corrected, the vulnerability allows anyone to get at sensitive data.

By Howard Solomon

Jul 9, 2025 8 mins

Access Control ServiceNow Vulnerabilities

GSA, Oracle sign major deal offering 75% discount on licenses

The pact shows Oracle will discount OCI deeply when it supports their growth strategy, which could bode well for enterprise negotiations.

By Paul Barker

Jul 8, 2025 5 mins

Government IT Oracle Software Licensing

Hertz adopts AI for fleet and workforce management

The global car rental company is leveraging Palantir Foundry and Palantir AIP to help deliver on its mission, and for its customers.

By Thor Olavsrud

Jul 7, 2025 5 mins

Automotive Industry CIO Data Quality

US judge issues split decision in antitrust case against SAP

The judge allowed parts of the case to proceed to trial, but pushed back against accusations that SAP was inappropriately denying a rival access to customer data.

By Evan Schuman

Jul 2, 2025 7 mins

Enterprise Applications Process Improvement SAP

IT lobbyists exploit EU AI Act uncertainty as deadline looms

Dominated by the likes of Apple, Google, and Meta, the CCIA has called to ‘stop the clock’ on the EU AI Act’s Aug. 2 implementation, with some EU leaders having already signaled openness to delaying the regulations.

By Martin Bayer

Jun 30, 2025 3 mins

Artificial Intelligence Compliance Regulation

SAP’s Rise rebrand conceals cost changes

SAP’s licensing reshuffles mean CIOs need to keep a close eye on costs, particularly when it comes to AI services.

By Lynn Greiner

Jun 27, 2025 7 mins

ERP Systems SAP Software Licensing

IFS rolls TheLoops agentic AI into industrial ERP

IFS plans to roll TheLoops’ agentic AI capabilities into its ERP system by year-end — but customers will have to wait to find out what these new features will cost.

By Anirban Ghoshal

Jun 27, 2025 4 mins

Artificial Intelligence ERP Systems Industry

Larry Ellison has big ambitions for Oracle’s cloud business

Oracle is betting on its database dominance, AI vision, and massive data center investments in a bid to overtake current giants in the cloud.

By Tristan Fincken

Jun 27, 2025 4 mins

Databases Oracle Technology Industry

Could Agentforce 3’s MCP integration push Salesforce ahead in the CRM AI race?

Agentforce 3’s MCP integration accelerates multi-agent scaling for enterprises, but introduces new considerations around MCP-related security.

By Anirban Ghoshal

Jun 25, 2025 4 mins

Artificial Intelligence CRM Systems

AI begins to reshape the IT job landscape as layoffs rise

As more companies cite AI as a main driver for layoffs, IT pros are left to wonder whether career anxieties are being realized or the industry is simply adjusting to another new paradigm.

By Sarah White

Jun 25, 2025 7 mins

Artificial Intelligence Hiring IT Jobs

Salesforce Agentforce 3 promises new ways to monitor and manage AI agents

Agentforce Studio regroups and reinforces existing features for building agents, while Command Center makes it easier to monitor what they are up to.

By Anirban Ghoshal

Jun 24, 2025 4 mins

Artificial Intelligence Salesforce.com Software Development

The 8 highest paying industries for IT talent

The tech industry isn’t the only hot spot for IT jobs, as there’s a growing demand for IT pros everywhere. These eight verticals pay the most for IT roles, according to the latest data from Dice.

By Sarah White

Jun 24, 2025 6 mins

Careers IT Jobs IT Skills