News

Salesforce updates its Commerce Cloud with digital commerce capabilities

The new capabilities include features such as the Reorder Portal, Order Support, and Pay Now.

Jul 25, 2023 2 mins

Cloud Computing Enterprise Applications Salesforce.com

CIOs are bullish on the possibilities for generative AI: report

Generative AI is pushing AI technology into the enterprise mainstream, according to a just-released survey of senior executives.

By Jon Gold

Jul 18, 2023 3 mins

Enterprise Applications Generative AI

Microsoft offers Dynamics users fresh incentives to move to the cloud

A new incentive program could help Microsoft convert the majority of its customers still running Dynamics on premises, especially those interested in leveraging generative AI, analysts said.

By Anirban Ghoshal

Jul 18, 2023 3 mins

Enterprise Applications SaaS

Why is Salesforce hiking prices, and how does it affect customers?

Inflation and pressure to recoup costs and fuel revenue is driving Salesforce's first price increase in seven years. Here's why, and how it will impact customers.

By Anirban Ghoshal

Jul 13, 2023 5 mins

CRM Systems Enterprise Applications

What is Oracle’s generative AI strategy?

Oracle’s three-tier strategy to take on rival cloud service providers — AWS, IBM, Google Cloud, and Microsoft — includes its OCI Supercluster, partnership with Cohere, and addition of generative AI assistants to its SaaS offerings.

By Anirban Ghoshal

Jul 6, 2023 6 mins

Artificial Intelligence Enterprise Applications IT Strategy

AWS launches no-code service AppFabric with generative AI assistance

AWS AppFabric is expected to provide generative AI-based assistance across all its supported SaaS applications, based on Amazon Bedrock, in the second half of the year.

By Anirban Ghoshal

Jun 28, 2023 6 mins

Amazon Web Services Generative AI No Code and Low Code

IBM to buy Apptio for $4.6B to help companies optimize IT spend

The Apptio acquisition will help IBM compete with rival cloud services providers such as AWS, Google Cloud, Microsoft and Oracle, which offer their own expense tracking tools.

By Anirban Ghoshal

Jun 26, 2023 4 mins

Finance and Accounting Systems Mergers and Acquisitions Technology Industry

AWS invests $100 million in new Generative AI Innovation Center

The new center, which will offer free workshops and training, is expected to help enterprises accelerate the development of generative AI-based applications while promoting AWS technology.

By Anirban Ghoshal

Jun 22, 2023 2 mins

Artificial Intelligence Enterprise Applications Generative AI

Oracle’s new EU Sovereign Cloud regions to help enterprises meet data regulations

In contrast to Amazon Web Services, Microsoft Azure, and Google Cloud, Oracle’s EU Sovereign Cloud is physically separate from its existing ten cloud regions in the EU.

By Anirban Ghoshal

Jun 20, 2023 5 mins

Cloud Computing Data Center Oracle

The top 10 IT outsourcing service providers

Accenture maintained its hold at the top of the IT service provider market, as TCS inched to No. 2 and CapGemini leapfrogged to No. 6 in a year marked by a more incremental approach to modernization, according to Everest Group’s 7th annual rank

By Stephanie Overby

Jun 15, 2023 6 mins

Managed Cloud Services Outsourcing Technology Industry

Generative AI’s change management challenge

Workers are becoming more accepting of AI, but more work remains to reduce concerns, a study by Boston Consulting Group has found.

By Peter Sayer

Jun 15, 2023 6 mins

CIO Employee Experience Generative AI

Informatica acquires Privitar to boost data access management

The acquisition will augment Informatica’s IDMC platform, which will combine Privitar’s data access management capabilities along with Informatica’s Claire AI engine to automate application of policy-based privacy and access control

By Anirban Ghoshal

Jun 14, 2023 2 mins

Artificial Intelligence Data Management Generative AI

NetSuite ERP gets account reconciliation feature from Oracle Fusion Cloud EPM

The new feature, which is expected to automate the reconciliation process for all balance sheet accounts and improve global auditability, was built on Oracle’s Fusion Cloud Enterprise Performance Management.

By Anirban Ghoshal

Jun 14, 2023 2 mins

Enterprise Applications NetSuite Oracle

ServiceNow offers virtual agent to assist with generative AI

As generative AI becomes prevalent in enterprise software, CIOs must give thought to the data it’s trained on.

By Peter Sayer

Jun 13, 2023 6 mins

CIO Generative AI ServiceNow

Accenture to invest $3 billion in AI

Two months after announcing massive staff cuts, consulting firm Accenture pledges to spend $3 billion on developing AI expertise and credentials, through hiring, acquisitions and more.

By Jon Gold

Jun 13, 2023 3 mins

Generative AI Hiring IT Consulting Services

Salesforce is stressing trust and security features as it unveils its new AI Cloud, but it's not very different from existing offerings, and analysts feel there could be few takers for the pricey AI cloud starter pack.

By Anirban Ghoshal

Jun 13, 2023 8 mins

Artificial Intelligence CRM Systems Generative AI

What LOB leaders really think about IT: IDC study

Businesses leaders increasingly rely on digital innovation to meet their goals but are not always giving IT a say in key business decisions, a disconnect that could hinder innovation, a new IDC study has found.

By Peter Sayer

Jun 8, 2023 6 mins

Business IT Alignment IT Leadership IT Strategy

Salesforce’s Marketing GPT and Commerce GPT to help build personalized services

The new generative AI based services take advantage of the company’s Data Cloud and proprietary Einstein GPT, Salesforce said.

By Anirban Ghoshal

Jun 8, 2023 5 mins

CRM Systems Generative AI Salesforce.com

Salesforce CEO Benioff shakes up executive team with new hires

Six months after the company lost its co-CEO and announced it was laying off 10% of its global workforce, Salesforce’s top team is undergoing a major personnel change.

By Charlotte Trueman

Jun 7, 2023 3 mins

Enterprise Applications Technology Industry

Zendesk to lay off another 8% of its staff, cites macroeconomic issues

The new tranche of layoffs comes just six months after the company let go of 300 staffers and hired a new CEO in order to navigate its operations through macroeconomic distress.

By Anirban Ghoshal

Jun 1, 2023 3 mins

CRM Systems Generative AI IT Jobs

Alteryx works in generative AI for speedy analytics results

OpenAI integration and AI wizardry for report generation are aimed at making Alteryx’s analytics products more accessible.

By Jon Gold

May 25, 2023 3 mins

Analytics Generative AI

Register now: GenAI, risk & the future of security

CSO’s Future of Cybersecurity Summit on June 8 will look at the security angles of emerging technologies, the state of cyberinsurance, and how to best manage the ever-changing regulations around data privacy, governance and more.

By bkormanik

May 24, 2023 4 mins

Careers IT Leadership Security Practices

EU’s AI Act challenge: balance innovation and consumer protection

The AI Act is a work in progress since 2021, and discussions about how strongly AI should be regulated are only heating up in the EU. While some call for more control and rights for consumers, others fear rules could stall the innovation engine.

By Martin Bayer

May 22, 2023 6 mins

Artificial Intelligence Generative AI Regulation

Examining the fallout of APAC tech skills shortages

Companies around the world are either experiencing or bracing for a skills gap. In the Asia-Pacific (APAC) region particularly, roles are becoming increasingly difficult to fill but efforts to address the business challenge are rising to the occasion

By Joanne Carew

May 19, 2023 5 mins

IT Jobs IT Leadership IT Skills

ServiceNow, Nvidia to bring generative AI to enterprise workflows

The first results of the collaboration, which includes Nvidia’s NeMo foundation models, Nvidia’s DGX Cloud, and ServiceNow’s workflow platform, will see the companies offer AI generative applications for IT.

By Anirban Ghoshal

May 17, 2023 4 mins

Artificial Intelligence Enterprise Applications Generative AI

Einstein GPT gives Salesforce unifying vision for high-profile acquisitions

Salesforce is bringing the power of generative AI to all its offerings, showing that its multi-billion-dollar acquisitions in recent years can create a whole greater than the sum of its parts.

By Thor Olavsrud

May 17, 2023 7 mins

Generative AI Salesforce.com Technology Industry

SAP takes steps toward ‘green ledger’ for carbon accounting

New tools and capabilities in S/4HANA aim to help enterprises account for carbon emissions across their entire supply chain, as consumers and regulators seek more accurate, timely information about the climate impact of their products.

By Peter Sayer

May 16, 2023 5 mins

ERP Systems Green IT SAP

SAP to add generative AI, industry smarts to CX tools

A digital assistant incorporating generative AI functions is one improvement to SAP’s customer experience software the company will discuss at its Sapphire conference this week.

By Peter Sayer

May 16, 2023 5 mins

Application Integration Generative AI SAP

Oracle first to open a cloud region in Serbia

Oracle will offer over 100 Oracle Cloud Infrastructure (OCI) services and applications in the new region near Kragujevac, which Serbia intends to make into a tech hub.

By Anirban Ghoshal

May 15, 2023 3 mins

Cloud Computing

Tableau GPT brings generative AI to Salesforce data analytics suite

Salesforce’s business intelligence updates include Tableau GPT for natural language queries, Tableau Pulse for automated analytics, and integration with Data Cloud.

By Anirban Ghoshal

May 9, 2023 7 mins

Business Intelligence Enterprise Applications Generative AI

Learn from IT Thought Leaders at FutureIT D.C.

Build your leadership skills, your knowledge and your network at this one-day tech conference in Washington.

By Beth Kormanik

May 5, 2023 3 mins

Change Management Data Breach Data and Information Security

SAP to infuse IBM’s Watson AI engine into its entire portfolio

The move is expected to help SAP exploit the natural language processing capabilities of Watson AI along with predictive insights, with the aim of jointly developing large language models and generative AI capabilities.

By Anirban Ghoshal

May 2, 2023 5 mins

Generative AI IBM SAP

AWS shifts focus to LLMs, generative AI as growth continues to taper

Amazon’s cloud computing division reported 16% growth in Q1, slowing from the 20% growth that the company posted in the previous sequential quarter.

By Anirban Ghoshal

Apr 28, 2023 4 mins

Amazon Web Services Artificial Intelligence Generative AI

SAP aims for more digital and resilient supply chains

SAP is building a business network for the manufacturing industry to help service-provider supply chains withstand disruption.

By Martin Bayer

Apr 26, 2023 5 mins

Digital Transformation Manufacturing Industry SAP

Google Cloud posts first-ever operating profit despite slowing growth

Alphabet’s cloud division has reported an operating income of $191 million for the quarter ended March, while revenue grew 28% year-on-year.

By Anirban Ghoshal

Apr 26, 2023 3 mins

Cloud Computing Google

Salesforce previews EinsteinGPT-powered Field Service Mobile app

In addition to generative AI capabilities for the new mobile app, Salesforce will add asset management and contractor management features to its Field Service offering.

By Anirban Ghoshal

Apr 25, 2023 3 mins

Enterprise Applications Generative AI

EU task force to review ChatGPT

AI tools like ChatGPT are putting pressure on rule makers in Strasbourg and Brussels. The regulations could be stricter than originally planned.

By Martin Bayer

Apr 24, 2023 4 mins

Artificial Intelligence Legal Regulation

Consulting, software boost IBM revenue as it turns to AI

As customers look to prioritize digital transformation projects, IBM said that it will double down on its focus on AI.

By Charlotte Trueman

Apr 20, 2023 4 mins

Enterprise Applications IT Consulting Services Technology Industry

Will Taiwan be the next supply chain bottleneck for IT?

The dependency of the world’s PC makers on a steady supply of chips from Taiwan is highlighted by tensions in the seas surrounding the island this month. CIOs should take note.

By Peter Sayer

Apr 19, 2023 6 mins

CIO ICT Partners Supply Chain

Oracle adds AI, automation capabilities to SCM, HCM Fusion apps

While the new capabilities in the Supply Chain Management suite of applications have been made generally available, Oracle Grow, a part of the company’s Human Capital Management suite will be available in the first half of the fiscal year 2023.

By Anirban Ghoshal

Apr 19, 2023 5 mins

ERP Systems Oracle Supply Chain Management Software

Buying advice for CIOs as low-code/no-code spending rises

IT leaders are buying into the promise of low-code, no-code, and intelligent app-dev tech at a rapid clip. The trick, however, is making good on those investments.

By Peter Sayer

Apr 14, 2023 7 mins

CIO Developer Generative AI

Accenture to lay off 19,000 to cut costs amid economic uncertainty

Technology services giant Accenture will continue to hire but meanwhile is cutting staff to streamline operations in the face of economic headwinds.

By Anirban Ghoshal

Mar 23, 2023 2 mins

IT Consulting Services Technology Industry

ServiceNow continues workflow platform expansion with Utah release

The company also doubles down on its customer success automation efforts, but bucks the trend by omitting GPT.

By Peter Sayer

Mar 22, 2023 7 mins

Build Automation CIO Generative AI

Nvidia accelerates enterprise adoption of generative AI

Nvidia’s AI Foundations as-a-service offering aims to help enterprises build and run AI models that generate text, graphics, and even proteins.

By Peter Sayer

Mar 21, 2023 5 mins

Cloud Management Generative AI Infrastructure Management

Accenture acquires Flutura to boost industrial AI services

Bengaluru-based Flutura offers internet-of-things (IoT) and data science services to manufacturers and other asset-intensive enterprises.

By Anirban Ghoshal

Mar 21, 2023 2 mins

Artificial Intelligence Internet of Things IoT Platforms

Amazon to lay off 9,000 more workers, including some at AWS

The latest round of Amazon layoffs will impact AWS, Twitch, advertising and PXT, CEO Andy Jassy said.

By Jon Gold

Mar 20, 2023 3 mins

Cloud Computing Technology Industry

Oracle extends its MyLearn program to NetSuite

Like Oracle University, NetSuite’s MyLearn program will offer courses on its product fundamentals and implementation.

By Anirban Ghoshal

Mar 15, 2023 2 mins

ERP Systems Enterprise Applications

US Military undergoes shift in CIO ranks

IT chiefs from three major military branches announced plans to step away from their posts after spearheading efforts to overhaul military IT and develop a joint ‘warfighting cloud platform.’

By Paula Rooney

Mar 14, 2023 4 mins

CIO Government IT

Decoding the Qualtrics deal: Was the firm a good fit for SAP?

For Qualtrics customers, the company's takeover by CPP Investments and Silver Lake could usher in more innovative products, according to analysts.

By Anirban Ghoshal

Mar 14, 2023 6 mins

Enterprise Applications Mergers and Acquisitions Oracle

SAP-owned Qualtrics to be sold to Silver Lake, CPP Investments for $12.5 billion

SAP, which owns a majority stake in the customer experience management company, has agreed to sell its stake for $7.7 billion, but will continue to operate as a Qualtrics' technology and go-to-market strategic partner, servicing joint customers.

By Anirban Ghoshal

Mar 13, 2023 2 mins

Enterprise Applications SAP