News

SAP user group: S/4HANA usage is growing, but still in the minority

Customers want more information about cloud and AI strategy from the German ERP giant.

Mar 21, 2024 3 mins

CDOs, data science heads to fill Chief AI Officer positions in India

The proliferation of large language models and the demand for generative AI-based applications is giving rise to a new position across enterprises — the Chief AI officer.

By Anirban Ghoshal

Mar 21, 2024 5 mins

Artificial Intelligence Chief Digital Officer IT Leadership

French regulator fines Google $271M over generative AI copyright issue

Google trained its Bard AI on copyright news articles without giving publishers sufficient information about remuneration or an opportunity to opt out, France’s competition authority found.

By Jon Gold

Mar 20, 2024 3 mins

Generative AI Regulation

Payment-processing outages at UK retailers raise reliability issues for cashless transactions

Payment disruptions at supermarkets and fast-food outlets in the UK over the past week will force CIOs to consider whether improved reliability is something they can’t afford not to pay for.

By Elizabeth Montalbano

Mar 20, 2024 5 mins

Payment Systems Retail Industry

Generative AI takes center stage in latest ServiceNow release

ServiceNow’s Washington DC platform release looks to take on management responsibilities for generative AI.

By Jon Gold

Mar 20, 2024 3 mins

Generative AI ITSM ServiceNow

Airbus abandons possible acquisition of Atos data division

Atos is running out of runway as one suitor after another turns its back on the troubled IT services company.

By Peter Sayer

Mar 19, 2024 3 mins

Managed IT Services Mergers and Acquisitions Technology Industry

SAP and Nvidia expand partnership to aid customers with gen AI

SAP is embedding Nvidia’s generative AI foundry service into SAP Datasphere, SAP BTP, RISE with SAP, and SAP’s enterprise applications portfolio to equip customers with greater and more simplified access to the technology.

By Thor Olavsrud

Mar 18, 2024 4 mins

Generative AI Nvidia SAP

Nvidia AI Enterprise adds generative AI microservices

A broad new array of generative AI-focused tools for developers is available in Nvidia AI Enterprise 5.0.

By Jon Gold

Mar 18, 2024 3 mins

Containers Generative AI Microservices

Exposure to new workplace technologies linked to lower quality of life

However, established technologies such as laptops, tablets, and instant messaging were associated with improved well-being.

By Sascha Brodsky

Mar 18, 2024 5 mins

Artificial Intelligence Human Resources Robotics

Indian government asks genAI developers to self-regulate

India is changing its approach to regulating generative AI, after initially requiring developers to submit at-risk models for government approval.

By Sandeep Budki

Mar 18, 2024 4 mins

Generative AI Government Regulation

Pentagon’s first chief AI officer leaves after two years

Craig Martel will be replaced by Radha Plumb, who previously worked at Google and Facebook.

By Grant Gross

Mar 15, 2024 4 mins

Artificial Intelligence Government IT

UK public sector urged to ‘maximize the opportunities’ of gen AI

Centralized planning and expertise sharing will be key to getting the most out of AI in government, as in the enterprise, says a new study.

By Jon Gold

Mar 14, 2024 5 mins

Artificial Intelligence Generative AI Government IT

European Parliament approves EU AI Act: What impact on the enterprise?

The legislation’s goal is to promote trustworthy AI — oh, and innovation.

By Jennifer Baker

Mar 13, 2024 5 mins

Artificial Intelligence Generative AI

Oracle touts AI as major driver of Q3 gains

Buoyed by cloud sales, the software giant’s numbers are good, but some dispute the AI-driven nature of the company’s gains.

By Jon Gold

Mar 12, 2024 3 mins

Enterprise Applications Oracle Technology Industry

Creatio adds Copilot, Copilot Designer to its automation platform

Copilot Designer will enable enterprise users to build new AI-based scenarios for their business needs with their preferred large language model.

By Anirban Ghoshal

Mar 12, 2024 3 mins

CRM Systems Salesforce Automation

UNESCO finds ‘pervasive’ gender bias in generative AI tools

Because AI outputs are no better than the human-generated data it’s trained on, the UN agency concludes judicial and social interventions will be necessary to address gen AI risks.

By Jon Gold

Mar 7, 2024 3 mins

Generative AI

Salesforce bids to become copilot building platform of choice

Vendors are racing to offer the preeminent platform for building generative AI copilots. With its latest release, Einstein 1 Studio, Salesforce makes its case.

By Thor Olavsrud

Mar 7, 2024 6 mins

Generative AI Salesforce.com Technology Industry

SAP enhances Datasphere and SAC for AI-driven transformation

SAP adds new generative AI and data governance features to SAP Datasphere and SAP Analytics Cloud, enabling customers to incorporate non-SAP and unstructured data when creating AI-based planning models and scenarios.

By Thor Olavsrud

Mar 6, 2024 6 mins

CTO Generative AI ICT Partners

Salesforce rebrands its low-code platform to Einstein 1 Studio

The platform comes with a new feature, Prompt Builder, that allows developers to create reusable LLM prompts without the need for writing code.

By Anirban Ghoshal

Mar 6, 2024 4 mins

No Code and Low Code Salesforce.com

India’s advisory on LLM usage causes consternation

The stringent requirements in the advisory are difficult to comply with and put the hyperscalers at risk of prosecution and intimidation, analysts say.

By Anirban Ghoshal

Mar 5, 2024 7 mins

Artificial Intelligence Generative AI Regulation

AWS to invest $5.3 to build data centers in Saudi Arabia to bolster tech in the region

The plan supports Saudi Arabia’s aim to become a Middle East tech hub ahead of the World Expo 2030 and includes training programs aimed at developing local cloud talent.

By Elizabeth Montalbano

Mar 5, 2024 4 mins

Amazon Web Services Cloud Computing Technology Industry

Atos deal to sell its legacy service business falls through

Atos ends talks with investment fund after failing to reach an agreement on the sale of its legacy managed infrastructure services business.

By Martin Bayer and Peter Sayer

Feb 28, 2024 4 mins

IT Consulting Services Managed Service Providers Technology Industry

DOJ hires first chief AI officer to examine internal and external uses

Princeton professor Jonathan Mayer has been appointed to bolster the US Department of Justice’s AI capacity-building efforts and to help address legal policies regarding its use.

By Grant Gross

Feb 26, 2024 4 mins

Artificial Intelligence Government Government IT

Kyndryl bets on partnerships, consulting arm to redeem itself

While Kyndryl’s overall revenue is on a decline, Kyndryl Consult is growing in double digits, acting as the only green shoot for the IBM spin-off.

By Anirban Ghoshal

Feb 23, 2024 6 mins

IT Consulting Services

Google integrates Gemini AI into enterprise tools

The company also announced the launch of two plans, Gemini Business, and Gemini Enterprise, to help businesses of all sizes leverage AI for growth.

By Gagandeep Kaur

Feb 22, 2024 3 mins

Generative AI Google

Nvidia’s strong earnings highlight AI’s rapid incursion across industries

Despite the potential for heightened growth from the swift expansion of AI, supply limitations and broader geopolitical issues troubling the semiconductor industry continue to cause some concerns for the company.

By Prasanth Aby Thomas

Feb 22, 2024 5 mins

Artificial Intelligence Technology Industry

SAP names Philipp Herzig as chief artificial intelligence officer

It’s a small promotion and a change of title for one man, and a sign of a larger change in strategic focus for many others at SAP.

By Martin Bayer

Feb 16, 2024 3 mins

Artificial Intelligence SAP Technology Industry

Microsoft invests €3.2 billion in AI and the cloud in Germany

Microsoft plans to support enterprises in Germany with investments in data center capacity and in AI training for more than 1.2 million people.

By Jürgen Hill

Feb 15, 2024 5 mins

Artificial Intelligence IT Training Microsoft

Oracle Cloud SCM gets new capabilities to help manage logistics

The new updates have been added to Oracle Transportation Management and Oracle Global Trade Management applications, which are a part of Oracle’s Cloud Supply Chain and Manufacturing (SCM) suite.

By Anirban Ghoshal

Feb 13, 2024 3 mins

Oracle Supply Chain Management Software Transportation and Logistics Industry

SAP has a new succession plan

SAP’s board wants to bring former Nokia chairman Pekka Ala-Pietilä on board to succeed founder Hasso Plattner as chairman.

By Martin Bayer

Feb 12, 2024 5 mins

Enterprise Applications SAP Technology Industry

Salesforce’s Einstein 1 platform to get new prompt-engineering features

The two new features, still in the research phase, are expected to help developers do prompt engineering faster, thereby speeding up the development of generative AI applications.

By Anirban Ghoshal

Feb 9, 2024 5 mins

Enterprise Applications Generative AI Salesforce.com

Microsoft in talks over cloud licensing complaint in the EU

In an effort to avoid another anti-trust probe, Microsoft is in talks with a trade body in the European Union, which has lodged a complaint against the way it licenses its software for use by rival cloud providers.

By Anirban Ghoshal

Feb 8, 2024 3 mins

Desktop Virtualization Legal Regulation

IT budget shock: Global IT services firms continue to struggle

The growth trajectory for the sector hinges on several pivotal factors that need more clarity, including the recovery of discretionary spending and the influx of revenue from new large-scale contracts.

By Prasanth Aby Thomas

Feb 8, 2024 6 mins

Managed IT Services Technology Industry

Report: AI giants grow impatient with UK safety tests

Many questions still loom around the UK government’s evaluation of models voluntarily submitted for scrutiny by Microsoft, OpenAI, Google, and Meta.

By Elizabeth Montalbano

Feb 7, 2024 4 mins

Generative AI Government Regulation

UK commits over $125 million to address AI challenges

Funds are being allocated to establish nine new research hubs throughout the UK, alongside a collaboration with the US on responsible AI.

By Prasanth Aby Thomas

Feb 6, 2024 3 mins

Artificial Intelligence IT Skills Regulation

Atos calls for help after plan to raise new capital falters

The IT services company is running out of options as it seeks to refinance debts and sell off parts of its business.

By Peter Sayer

Feb 5, 2024 3 mins

IT Operations Managed IT Services

SAP and IBM under scanner of Indian investigative agency for Air India deal

Air India failed to adhere to the rules while awarding an ERP contract worth $27 million to SAP India and IBM India.

By Gagandeep Kaur

Feb 5, 2024 4 mins

Enterprise Applications IBM SAP

GenAI demand helps AWS accelerate revenue growth

While AWS looks to capitalize on the demand for AI-based workloads, rivals Microsoft and Google showed greater revenue growth momentum in the December quarter.

By Anirban Ghoshal

Feb 2, 2024 3 mins

Amazon Web Services Generative AI

Big tech ‘acquihires’ suppress IT wages, drain high-demand talent pools

University researchers conclude that mass startup acquisitions disrupt labor markets for specialized IT workers, reducing employment outlets for IT pros and talent pools for enterprise CIOs.

By Jon Gold

Jan 31, 2024 3 mins

Hiring Salaries Technology Industry

SAP offers big discount to lure on-prem S/4HANA customers to Rise

By making it cheaper to adopt its subscription-based Rise with SAP cloud offering, the company hopes to counter complaints about its cloud-only innovation strategy.

By Peter Sayer

Jan 30, 2024 5 mins

Artificial Intelligence Cloud Management SAP

SAP announces $2.2B restructuring program that’ll impact 8,000 jobs

The restructuring program will focus on AI and impact about 7.4% of SAP's total workforce.

By Gagandeep Kaur

Jan 24, 2024 4 mins

Enterprise Applications SAP

FTC forbids Intuit from advertising services as ‘free’

TurboTax maker Intuit has decided to appeal FTC’s order barring it from advertising its services as “free.”

By Gagandeep Kaur

Jan 23, 2024 3 mins

Enterprise Applications

IT services spending signals major role change for CIOs ahead

Gartner’s 2024 IT spending forecast: With IT services poised to take the lion’s share of IT spend, it’s high time CIOs recognize their value proposition is undergoing significant transformation.

By Jason Snyder

Jan 23, 2024 6 mins

Budget CIO IT Consulting Services

Atos CEO Yves Bernaert quits over governance differences

CFO Paul Saleh becomes the IT services company’s fourth new CEO a little over a year, as the company seeks to fill a funding shortfall.

By Peter Sayer

Jan 15, 2024 3 mins

IT Consulting Services Managed Service Providers Technology Industry

Software vendors offer AI sales boost for retail at NRF show

Retailers will be offered AI-powered tools for prediction and promotion at the National Retail Federation’s annual show.

By Peter Sayer

Jan 15, 2024 5 mins

Generative AI Microsoft Retail Industry

Survey: Execs eager to implement generative AI, but few know how

Generative AI hype and hopes have executives across industries eager to get started. A lack of in-house expertise and AI-readiness are likely to derail them despite planned investments.

By Jon Gold

Jan 12, 2024 3 mins

Generative AI

SAP pays multi-million fine for bribery

With a $220 million fine, SAP is drawing a line under a long-standing investigation by US authorities. The company is alleged to have bribed officials.

By Martin Bayer

Jan 11, 2024 4 mins

Legal SAP Technology Industry

Accenture buys Navisite in its 4th acquisition of 2024

Accenture expects the Massachusetts-based firm to help its US and Canadian clients modernize for AI while bolstering the professional services company’s application and infrastructure-managed services in the North American region.

By Anirban Ghoshal

Jan 11, 2024 3 mins

Artificial Intelligence IT Consulting Services

SAP doubles down on cloud-first innovation with executive reshuffle

Product engineering head Thomas Saueressig will take on a new role to maximize potential for customers in the cloud, but that’s cold comfort for on-premises users.

By Peter Sayer

Jan 10, 2024 3 mins

Cloud Management SAP Software Deployment