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Surveying your customer base is an essential best practice for customer service and support teams alike. But the survey is a medieval construct. Here's how to get a 21st century view of customer satisfaction.
Installing a customer feedback system alone won't get your business what it needs. Customer experience is more than just measuring satisfaction. Here are some real-life lessons learned from doing it the wrong way.
A measure to overturn a Library of Congress decision that makes it illegal to unlock your cell phone draws support from both sides of the aisle, industry and consumer advocates.
How your website is laid out, what colors, fonts and images you use (or don't use) can mean the difference between success (low bounce and exit rates, high conversion) and failure (high abandonment, low sales).
Cloud storage, text messaging, poor accountability and the "Bad Leaver" open the doors to data breaches in a BYOD environment, says a cyber-crime expert in this CIO.com interview.
IT departments usually have careful plans for what to do in natural disasters, but they need a litigation-readiness plan, too, so they'll be ready to handle ediscovery requests
From the always-on salesperson to the clock-punching hourly worker, companies will need to weigh the pros and cons of including each worker type in a BYOD program.t
These brands offer simple, sometimes unorthodox examples of ways to connect with your customers without spending advertising dollars. Their innovation earns them a spot in CIO.com's Content Marketing Hall of Fame.
With so many social media options, how do you pick the best one(s)? IT executives and social media experts share their top six tips for selecting the social media platforms that will provide the greatest return on your investment of time and resource
To land or keep a job people may soon be forced to buy a personal smartphone, sign away some of their privacy rights and use the phone for work. It's called a BYOD mandate and, according to research firm Gartner, you better get ready for it.
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