Business Operations

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9 principles to improve IT supplier relationship management

IT supplier relationships are critical for many businesses, but as many CIOs have learned, ensuring these partnerships deliver intended outcomes relies on more than just finding an experienced partner.

Apr 4, 2025 7 mins

Business Relationship Manager CIO IT Skills

Connecting with Gen Z: A guide to boosting employee engagement

How employers can find the balance between the aspirations of the younger generation and the requirements of the company.

Mar 27, 2025 4 mins

Careers Hiring Human Resources

The EU AI Act is here. Are you prepared for it?

With the right strategy and the appropriate services, you can reduce the risks of compliance violations...and increase efficiency at the same time.

Mar 25, 2025 7 mins

Generative AI Legal Regulation

5 top business use cases for AI agents

AI agents are poised to transform the enterprise landscape, from automating mundane tasks to driving customer service and innovation. But having strong guardrails in place will be key to success.

Mar 19, 2025 14 mins

Generative AI Human Resources Microsoft

Operational efficiency is not transformation

Business processes play a critical role in digital transformation, enabling organizations to operate more efficiently, adapt faster to changes, and deliver better customer value. Yet most business processes remain unmonitored, or at least under-monit

Aug 1, 2025 6 mins

Business Process Management

Operational efficiency is not transformation

While operational efficiency can drive improvements, it often falls short of true transformation. To address this, many organizations are turning to transformation functions to bridge the ‘missing middle’—the strategic activities th

Mar 17, 2025 6 mins

Business Operations

How to know a business process is ripe for agentic AI

Decisive, operational AI is making its way into business, but ensuring worthwhile investment requires knowing which workflows will benefit from AI agents.

Mar 11, 2025 10 mins

Business Process Management IT Strategy Robotic Process Automation

The 3 types of teams in the product operating model

Understanding the distinct roles of product, platform, and services teams is key to unlocking the full potential of a product operating model.

Mar 10, 2025 5 mins

Business Operations IT Operations

Why HR professionals struggle with big data

Many organizations struggle with prolonged vacancies and stalled human resource development. This problem could be addressed if employers honestly considered three key questions.

Feb 20, 2025 7 mins

Big Data Hiring Human Resources