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Apple's new @AppleSupport Twitter account provides basic tech support 15 hours day. The company quickly racked up more than 125,000 followers and posted 2,400 tweets during its first day.
Google Analytics can provide valuable online insights for marketers and website managers. Unfortunately, GA has a bit of a learning curve. Here's a beginner's guide to the basics.
Ecommerce and customer experience experts discuss how mobility and younger consumers have changed the nature of online customer service u2013 and how companies have responded.
Neglecting to protect data costs companies an average of $8 million per breach, and will only get worse
Buzzwords abound in the tech industry, but we were curious to see which ones stand out to CIOs. So we asked three of them. The answers won't surprise you.
Connected health and IoT can be powerful forces for change in healthcare delivery. Conflicting reimbursement models and low adoption rates for mHealth applications are among the issues we need to address.
CIO Mike Heim is replacing Whirlpoolu2019s aging SAP ERP systems with the vendor's HANA software, and is working closely with IBM on its Internet of Things predictive analytics platform.
Ever wish your car could heat itself up on a cold morning? APIs are the answer.
Facebook yesterday announced a new full-screen, mobile ad format called Canvas that's designed to help advertisers engage customers with detailed brand experiences.
New survey of enterprise leaders highlights concerns over security in new IT architectures as sensitive data moves to cloud, big data and IoT environments.
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